NCOA STATUS

The significant “opt out” rate triggered a business proposal from NAMMU in December to ensure business could continue doing business unimpeded with its existing clients. Another key factor covered in the proposal was the need to drive efficiency.

A key cost driver for any postal administration is the number of times the mail piece is “touched”. Using the US numbers provided by Postcom (reported in TECH-NOTES Issue 02-2002), the USPS incurs an average additional cost of 20.9 cents if a mailpiece has to be forwarded, and 58.6 cents if it has to be returned to sender.

NAMMU expects positive response to its business proposal at the JTC in February. In addition, NAMMU has requested actual statistics on redirection volumes by type of mail, as well as volumes returned to sender.